I ahve bought a tipo dual in the last week of Dec'12. it got some inherrent problem since i started using the phone. i have submitted my phone to sony service centre on 12/01/13. i was informed there is a problem in the mother board of the phone and will be replaced in 7-10 days.
after talking to service centre, toll free number and writting several e-mails to sony support, i have not got any information about the expected date of delivery of the phone to me. all they say is "it's under process, we will update you".
i beleive an organisation like sony should be having certain SLA for this kind of common prolems, and that should be communicated to the customer. I do accept that your stock may have certain forecasting limitations due to inconsistant number of incidents, but the expected date of delivery can be communicated as a routine practice in case of non availability of ready stocks.
the experiance with both the product and the quality of support is realy pathetic.
