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Stuck at Boot Loop

SerGrey
Visitor

Stuck at Boot Loop

My Sony Xperia C3 permanently restarts at "SONY" logo.

At recovery screen I push "wipe data/factory reset", then "yes", wipe succesful, but still restarts.

I tried Update through Sony PC Companion. Doesn't help, cause before the loading data to the phone an error "sony update engine failure (error 0x00000064)" appear.

In addition, if choose "backup user data" in recovery menu there will be "Error: Mount /data error."

I really don't understand what should I do.

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17 REPLIES 17
SerGrey
Visitor

I try US language, didn't helps.

I really can't switch off my phone. I found hole "reset" at the back of devise (see picture). I hold it, but phone still continue to restart.

https://dl.dropboxusercontent.com/u/101568336/RESET.jpg

RESET.jpg

SerGrey
Visitor

uliwooly

Firewall switched-off.

Nabeel

Changing Language did'n helped.

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Uliwooly
Expert

@SerGrey

You might have to contact your Local support

SerGrey
Visitor

I sent my device to service center. Pending solution.

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Uliwooly
Expert

@SerGrey

Keep us updated

SerGrey
Visitor

Not ready yet Slightly_frowning_Face

SerGrey
Visitor

Just to keep you informed. I back my device to service center and they didn't fix it. So I do refund and bought another phone. I bought "BQ". It is better!

My recommends to all to buy anything, but not SONY.

AutumChris
Visitor

After scoutings and discussions, the last good phone Sony will ever make is the Z3. All others are inferior

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