I am very discouraged to even post in this forum in the first place but none the less. Here is my situation. I purchased my Sony Xperia from a Tmobile retailer. The phone has been amazing and up until this point ive had no problems. I always have my phone in my pocket. if not its in my purse or on the charger. Today after leaving work , i retrieved my phone from my pocket to realize there was a crack in the screen. My first reaction was disbelief. How can you crack a screen with out dropping it, throwing it or inducing physcial harm to it? . My second reaction was even more disbelief. The crack is internal. If you run your fingers across the screen you can feel no crack its literally inside the phone. It looks like a peice of hair stuck on my phone. Here is my concern. I went to my local tmobile retailer who suggested since i had insurance to pay $175 deductible and then $50 for a loaner phone while my phone is fixed. Now if i would of damaged myself i would of payed this money . But i didnt damage my phone and im a single mother with bills i cant honestly be expected to dish out this type of money for an obvious defect. Then they told me to contact Sony, which i have since done and I wasnt very encouraged by the phone call. The Representive kind of gave me round about answers like . " I cant say its a known issue, but i can say were having some trouble". Or when i asked if it could be covered under warranty. I cant say we have to make sure you havent caused any physical damage to cause the problem. So in other words I have to pay to ship the phone back to sony , i will be with out a phone for up to 14 days for a "possibility" of them maybe covering it under warranty. Further more, how can you say its not a known issue, I've done my fair share of research and this is obviously a common problem with this phone and its predecessing versions. So Please Sony, could you enlighten me . What are the chances that you will honor your warranty, or at least look into this issue with integrity , because from what i can see is there is alot of blame being put on the consumer. What happen to belief in the customer or customer satisfaction. I really do love this phone but i am very dissapointed at being put in this situation.
