sound problems

[frpaco99]

when i listen to music it emits sound with the headphones and the speaker

[Uliwooly]

@frpaco99

Could you test a different pair of headphones?

[frpaco99]

I try the one that you recive with the mobile phone and ones that i bought last year, the second ones are also sony

[Phy]

Try to clear the SmartConnect app data.

1. Tap the Application screen icon.
2. Find and tap Settings > Apps.
3. Swipe to the All tab.
4. Find and tap on the SmartConnect app.
5. Tap Force stop > Clear data.
6. Restart the phone

[Jake-SonyXperia]

Hi frpaco99,

Welcome to the community,

Are you able to advise what type of sound is coming from the audio, is it static or high pitched or something else?