Sound and charging problem

[alberico1]

Hi!I bought Xperia Z3 (D6603) only 4 months ago. After the last update (6.0.1) when I restart my phone it changes the ringtone independently using a default one. There are also problems during the charging of battery , in fact it doesn't reach 100 %.

[_alexdon_]

About the ringtone, make sure you choose one from the internal memory and see if the same occurs.

Related to battery, are you charging via USB or directly to wall socket?

[alberico1]

Yes I choose the ringtone from internal memory. The charging is directly to wall socket

[Didrik]

Hi @alberico,

Regarding the ringtone being changed, does it happen after every restart? Does it happen if you select another default ringtone and then restart your phone?

Are you using the original charger? If you are, have you tried using other chargers?

[alberico1]

Hi @Didrik the ringtone changes after 2 restarts. No I have only the originel sony charger

[Didrik]

Does the ringtone still change if you instead choose to reboot your phone to safe mode? Could you also check if you can charge to 100% while in safe mode?

[alberico1]

I'm not able to do this operations unfortunately..

[Didrik]

Your device does not reboot to safe mode? Or what do you mean?

[alberico1]

I wanted to say that I'm not able to do it because I don't know how to do it

[Didrik]

Oh I see. In my previous post the text "safe mode" is a link. Press it and a new page will appear instruction you on how to reboot your phone to this mode.

I'll post the link here as well. For a guide on how to enter and exit safe mode, press the following link: safe mode

I apologize if there was any miscommunication on my end.