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Sony Z touch screen issues

milethe
Visitor

Sony Z touch screen issues

On my Sony Z the upper part on the touch screen suddenly stopped working last week. I've tested it through the Service Menu, and can verify that the touch screen does not take input at the upper level (see photo), about 1,5 cm. 

Is this a hardware fault, or can it be fixed some other way? It's very annoying to not get hold of the status bar and all that.. 

2013-12-11 22.17.55.jpg

1 REPLY 1
Johan
Master

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I suggest that you try to reinstall the phone software using Update Service..

Before reinstalling your device you may want to backup your information first. Check out this topic for more information on how to.
How to backup?

If the issue should still remain I think that this needs to be examined and fixed at a repair center. For more information about how to submit your phone for repair and where, contact your local support team.