sony xperia z2

[ahmedelnaggar]

Phone screen does not respond and always lit.

[Thommo]

For hardware issues you think you may have you are best to either return your device to the place of purchase or contact Xperia care and have it inspected http://www.sonymobile.com/global-en/support/contact-us/

[Jake-SonyXperia]

Hi ahmedelnaggar

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I would also suggest trying a software repair on the device before getting the handset to a service agent, although this does sound like hardware, it is still possible that this is software related. Please see the instructions below.

1. Download the PC Companion software from PC Companion and install it on your PC.

2. Install and open PC Companion then select Support Zone.

3. Phone Software Update.

4. Start.

5. Repair Phone

6. Continue

7. Accept data removal

8. Next

9. Wait for prepare

10. Select Phone

11. Follow the connection steps 

let us know how you get on.

[Uliwooly]

Don't forget to backup

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355