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Sony Xperia XA dual sleep doesn't work

Xxa
Visitor

Sony Xperia XA dual sleep doesn't work

I bought this phone 4 days ago.Well,actually Xperia xa is a one perfect device with smooth performance,good camera and fit for one hand but but after few days of use i realized that screen doesn't turn of automatically until i press the power button even if i set sleep after 15 seconds of inactivity.I tried through every settings but couldn't find any solution.Please help to solve this problem asap.Thank you
5 REPLIES 5
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Uliwooly
Expert

Test it in > > > safe mode and report back. 

Xxa
Visitor

It worked.A after i went through the safe. It automatically fixed when i back to normal mode..thank you for the tip
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Uliwooly
Expert

It was a third party app acting up 

Xxa
Visitor

Yea,I've read something like that recently but do you know how detect that app?
profile.country.GB.title
Uliwooly
Expert

Trial an derror I'm afraid