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Sony Xperia Sola : Touchscreen Problems

Not applicable

Sony Xperia Sola : Touchscreen Problems


I had bought this xperia sola 2 weeks ago.....it worked like butter since then till today morning......when i discovered that it's touchscreen is not working properly.....

The touch screen is not responding as it should...Sometimes it sens and sometimes not...!!!

As you can see in video...  VIDEO LINK : http://www.youtube.com/watch?v=IjkJaEathV8

1. it's difficult to unlock....   time : 00.04,  2.10

2. then you cant select or delete clock widget (when you touch and hold.....it presumes that u touched ones and opens the clock.)             time :00.24,   2.48

3. Capacitive  buttons are also not responding well...     time :00.27

4. not able to change wallpaper......as when touching and holding in empty region.....it doesn't open the wallpaper widget menu....    time:  00.30,   02.22

    TOUCH and HOLD  is not working....

5. also it have problem in dialing numbers...    time: 00.42

6. things doesn't changes even after restarting....   time :1.39

7. also have problem in app menu....   time : 3.40

In all the whole problem is of touchscreen response......

I have also rest it to factory setting and formatted it's internal memory.....(in case some setting or app has created this problem)  but unfortunately that has also not helped..... Slightly_frowning_Face

also .162 update is not unavailable from sony(it was available earlier)......!!

also sony companion is also not repairing my phone...it says that your phone is upto date.....
and update centre is also saying phone up to date....and is also not showing"update anyway" feature as suggested by some users....

PLEASE HELP !!! ....I have bought this phone just 2 weeks ago... Slightly_frowning_Face Crying_Face

126 REPLIES 126
writetome143
Visitor

I think only who purchase from SONY store direct. they could return the phone... but not sure for to Replace the phone cuz.. they might can downgrade the firmware.. not replaced...

jalberto
Visitor

I'm haveing exactly the same problem since 2-3 days ago, really annoying

linkin6
Visitor

I'm having the same problem. I can't even unlock it anymore.

Clauu
Visitor

jalberto and linkin6, country?

jalberto
Visitor

I'm from spain.

The phone was working perfectly until 2-3 days ago. I just phoned xperia service, and they told me they don't know nohing about this problem.

linkin6
Visitor

I'm from Belgium. Why?

Clauu
Visitor

Just asking, maybe some batches have problems.

tr0yquint0
Visitor

I also have the problem but the here in my country (Philippines) there is no available touchscreen replacement. They said the phone is still new. What will I do to the phone that I can't even unlock the screen???

tharrin
Visitor

Same problem here.  In New Zealand, phone from Hong Kong.  Was fine for a start, but last night just started behaving like the posted video.  Removed any recently updated apps and stuff, no change...

would like to know if Sony has seen many Solas coming back with same problem?

Not happy, starting to hate this phone....

Not applicable

Hi guys.....I have a  GOOD NEWS !!.

I had gone to service Centre..and he has updated my phone to .162 firmware.....and Guess what...
My phone is working Great.....and i also don't have any network or battery issues with .162..

hope it will work for you... Slightly_smiling_Face