Hi lala52,
Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
Unfortunately we require more information, can you advise what application you are using and also what type of media files you are trying to load e.g.. MP3 etc.
I apologize for any inconvenience this may cause.
Don't forget to mark posts that answers the topic as Accepted Solution.
If you find any post helpful, press Kudos.
What are your thoughts about this forum? Let us know by doing this short survey.
