To
The General Manager
Sony India Privet Limited
Dear Sir,
I just want to informed you that, Sony Authorized service Center “ Technocare Solutions Pvt. E -17, ground floor Central Market Lajpat Nagar Delhi – 110024” is not delivering my cell phone from past one month. All the employees are foolishing me. They are not supporting me at all.
My Self Amit Sharma, I love the Sony products but the service center services are very poor.
Sir,
- I have Sony Xperi Z Ultra cell, Which I had bought from Kanpur in March’2014, Which screen have damage 2nd time in last 10 Month, 1st Time is has been covered under damage warranty, and new refurbish cell free of cost has been provided after about 2 Months by "Sony Service Center - Mobile in Lajpat Nagar 2, South Delhi, Delhi, E - 17, Central Market, 110024"
EMI no.
Now on 31st Jan 2015, i have re submitted my screen damage set (Set is working Condition) to the same service center, They told me that they will charged 10500/- for repairing cost and they will given me other refurbish set in 10 days. I called him on 11th Feb 2015 they told me that they have not generated any ticket for the same and it will take another 2 month for deliver the refurbish set also want a bill copy on their e mail id, i have given a photo state of bill on 31st Jan 2015 when I have submitted the set to the service center on 31ST Jan 2015.
i have softly spoken to him Feb i do not carry a bill copy everywhere for xperia z ultra him but they told me that i have to pay full 22500/- of amount for refurbish xperia z ultra and set will be deliver in 4 to 5 months.
On 11th Feb, they have generated ticket after 12 days on behalf of my call when i have remembered him about the status of my cell phone.
Ticket ID: W115021102185
I have manually generated receipt when i have deposit my cell on 31st Jan 2015.
Photo Copy is attached
Please let me know what is the policy to charge the amount for xperia z ultra phone which is only 10 months old phone and have only screen damage (Set is in working condition), and what is the TAT for delivering the set.
- On 11th Feb I had call Sony Xperia customer care center and tell him, about this story They had told me that service center will give me a new set by Monday on 16th Feb 2015. And they will informed me by a phone call. I had wait for their call by 20th Feb 2015 but I had not received any call.
On 20th Feb I had called to the service center about the status of my cell phone they have told me that they have already told me that they will deliver my set after 04 to 05 months.
- On 11th Feb I also dropped a mail regarding the same on sony customer care email id but still I have not received any response.
Mail Print is attached
Sir,
Today 27th Feb 2015,I am very tired with your service center and customer care, I do not have any option to know the status of my phone so that I am writing a letter to you.
I Request you to please help me for the same.
What amount I have to Pay?
When I will be getting my cell phone?
Regards,
Amit Sharma
