Well i am starting this discussion because i am very unhappy with Sony Support.
The first thing that i noticed in this forum is the insufficient answers of moderators/super users and official support members.For example, the most moderators says to use the PCC in order to repair a problem, but in the most cases the solution is much easier.( i think that some of the moderators they have no idea how to fix a problem, they just repost the same answer everywhere)
Another thing, that disappoint many people is the Android 4 support. At first, Sony said that the ICS update will arrive mid-April. Then they said about second week of June, and there is still no update. The problem is not the delay of ICS but the answers of Support team. Although some of them they say that the problem is the overloaded servers, while some other say that this delay is because from providers.We will appreciate if you would tell us "There are some bugs that we have to fix and we will release it in September," rather to give us childish answers.
As company, except the product, you have to give support. I am very unpleased with this situation. If you want to keep your costumers you have to do something to improve the support.
