sony pc companion doesn't work

[monyth]

hi. i'm Monica from Italy.

I have a SONY XPERIA U.

I'm trying to do a software updating but sony pc companion doesn't work, I mean that he is blocked at the pre - updating phase, he is still trying to prepare the pc at the update. it's not the first time, in fact i could never do the update.

please tell me what's wrong.

thank you

[Sam]

There could be a number of reasons for this, however please try using this instead:

http://www.sonymobile.com/global-en/tools/update%20service/

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