Community

treb1120

Hi,

I bought my phone a few days ago.

The phone starts and works well in a few minutes. Then the phone will restart. Just today it safely restarted 50 times.

Do you think it is hardware or software? I have tried to factory reset the phone, and add the latest Android available for the phone.

Help, please.

Nabeel

Hey there

Take the sim out of your phone and then use your phone for sometime

See if it restarts again and again

treb1120

Thanks for the quick reply!

I test it and get back with the results.

treb1120

Hi,

Unfortunately, the phone will restart even though I removed the sim card.

Nabeel

Go for a software repair

After repairing your phone, don't install any app on your phone ( not even a single app ) but observe the behaviour of your phone

________________________________________________________________

Backup everything as it will erase all data on phone (sms, contacts,apps)

Update/Repair your phone via PCC or SUS

PCC (PC COMPANION) – Repair your software with this .First do the setup without connecting your mobile to pc.(only connect when you are asked to).

Do it as follow >> PCC > SUPPORT ZONE> SOFTWARE UPDATE> REPAIR SOFTWARE (written with blue)

SUS ( Sony Update Service) ... download and install it on pc and follow the on-screen instructions

________________________________________________________________

treb1120

Should I continue to have the sim card out of the phone?

Thanks again for quick reply!

Nabeel

No, you can put it back

Now i will reply tomorrow

Good night

Do post the results

treb1120

Unfortunately, the problem remains.

Nabeel

treb1120 we have ruled out almost everything. What's left is the hardware

Now you need to go to service center in order to get your phone examined. They would tell you the cause possibly

Hurry. if it's a hardware problem, you could get a replacement (iff your phone is not more than 7 days old )

treb1120

Ok.

Again, thanks for your help.

Join now - be part of our community!