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Sona Xperia S camera issue

alma
Visitor

Sona Xperia S camera issue

Hi,

i have a problem with my xperia S, when I click on the camera, the screen freeze for a second and then restart automatically, it doesn't happen all the time, but most of the time. Last month I send my phone to repair, yesterday they send it back, they reset the phone, looks like new. The first time I tried the camera it worked, the second time - until six time it freeze and restart, then I tried to play a video, sometimes it works,  sometimes doesn't  and sometimes it works for few seconds then it freeze again and restart. So today I send the phone again to repair, but I believe they will only reset the phone again..

Do You have an idea? Slightly_smiling_Face

9 REPLIES 9
profile.country.RO.title
_alexdon_
Expert

You should have done a repair via sony update service by yourself:

http://www.sonymobile.com/gb/tools/update-service/

If  still not working,contact xperia care and give them more info on this:

http://www.sonymobile.com/global-en/support/contact-us/

alexdon
alma
Visitor

The Update Service is not a solution, I have 2 years warranty, that's why I send it to repair, but anyway thank you alexdon Slightly_smiling_Face

profile.country.RO.title
_alexdon_
Expert

Then it might be hardware related.In this case,it is better to have it repaired at an authorized sony service.

alexdon
alma
Visitor

I think that in my country  is no authorized sony service xD

profile.country.RO.title
_alexdon_
Expert

Have you followed this link,see if you can find your "anonymous" country?:smileytongue:

http://www.sonymobile.com/global-en/support/contact-us/

alexdon
alma
Visitor

Hahah, yeah.. My "anonymous" country is not on the list, so I tried:

Cannot find your country?

See all telephone numbers worldwide

and it's not even there Face_with_stuck-out_Tongue

profile.country.RO.title
_alexdon_
Expert

And no sony shop or sony representatives around?In a shopping mall maybe?

alexdon
alma
Visitor

I bought the phone in one telecommunications company, that's the way how it works in Bosnia Grinning_Face

profile.country.RO.title
_alexdon_
Expert

Oh,I think I have had a chat with a guy from Bosnia(you named at last your country).I suggest you bring the phone back to those who sold it to you.I am sorry.

alexdon