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Software update failed, phone won't power on

_L_
Visitor

Software update failed, phone won't power on

I have tried to update my software for Xperia T3 and when i finished the process of pressing the Press Volume Down/Connect The Usb, it told me that i had failed to update the software because of error in connectivity. My phone was off and now it cannot start or restart. I have tried topress Volume Up and Power but its not responding. I have placed it on charger and its not showing the charging light.

Help please bacause i am stuck right now:smileysad:

2 REPLIES 2
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_alexdon_
Expert

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

alexdon
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Uliwooly
Expert

For futurte reference

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355