SMS problems

[Melbob6065]

I have a new Z1 . I have transferred by contacts manually. Now some texts do not show on my phone but do on my ipD. I previously had an iPhone. But even new numbers which I did not have on my iPhone are showing on the iPad and not the Z1

[Sam]

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

The reason that you're not receiving messages may be that the sender is using iMessage on his iPhone,
and not the regular text messaging or multimedia messaging (MMS) services over the mobile network.

Non-iPhone devices can’t receive iMessages, so if you no longer use an iPhone, you need to deactivate iMessage.
This lets your friends’ iPhones know to send you messages via text messaging or multimedia messaging
(MMS) services instead.

If you have access to your iPhone

To disable iMessage on an iPhone

1. iPhone: Ensure your phone is connected to the internet (mobile network or Wi-Fi)
   so that the changes will sync with your Apple ID.
2. Go into Settings.
3. Tap Messages.
4. For iMessage, move the slider to Off.

Note! If you’ve got other Apple devices (an iPad, iPod touch or Mac for example) registered
to the same Apple ID as your phone, you’ll need to deactivate iMessage on all of them.
Otherwise your messages will continue to go to your Apple ID instead of your new phone. 

Follow the steps below if you’re not sure how to do this.

If you don’t have access to your iPhone

To disable iMessage using apple.com

1. Go to supportprofile.apple.com/MySupportProfile.do.
2. Log in with your Apple ID and password.
3. Select the product you need to unregister (your iPhone, for example).
4. Click Unregister.
5. The message Are you sure you want to unregister and delete this product? appears.
6. Click Unregister again.

Note! If you’ve got any other iMessage-capable devices registered to the same Apple ID that
you no longer have access to, unregister these now.

Note! By unregistering your iPhone from your Apple ID through the Apple site, it won’t have
access to the App Store or content you’ve purchased unless your re-register it.

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