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should i wipe my phone before sending off for repair?

Shamalamb
Visitor

should i wipe my phone before sending off for repair?

Hi. I am sending off my xperia z1c for repair as the WiFi keeps dropping out and my download and upload speeds are very slow . My husband has the same phone and doesn't have any issues so I know it's my phone rather than our wifi. My question is should I wipe it before I send it?  I know it'll get wiped once it arrives anyway and I have everything backed up. Thank you!

4 REPLIES 4
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_alexdon_
Expert

It will be wiped there as far as I know,after a hardware repair they will perform a software reset too. But you can do it for your own calm.

alexdon
Shamalamb
Visitor

Thank you. Will do. 

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_alexdon_
Expert

Keep us updated.

alexdon
cobbler
Visitor

Interested to know how your repair goes, hope it all goes well.