Serious problems with latest update

[StuartBurgin]

Done the latest software updates and my phone is in a terrible starte!!

1. Does not fully charge 80-85% only
2. Battery last 2/3 hours before needing charging (sitting on my desk at work, not in use)
3. Back of phone get really hot, even when not in use (never used to happen)
4. Phone shuts down for no reason (either when sitting idal or inuse)
5. Phone freezes (normally while inuse)
6. Can't open all apps and then either freezes or shuts down
7. Can't read SD card
8. Loaded every telephone number and email address I have ever sent an email to, into my contacts list and won't allow me to remove them.

What I've done

1. Charged phone over night while turned off (as other post recommend)
2. Forced Stop most apps
3. Shut down and restarted phone
4. Re-installed apps
5. Factory Reset and re-installed updates
6. Stopped myself from smashing it with a hammer!!!

It's that bad I've got my old iPhone out and using that!!!

HELPPPPPPP before the hammer wins

[Sweepstake]

I havet lot of the same problems. But i Will not use the hammer. But i have almost crushed IT with my hands like 10 times.

[Sweepstake]

Anyone who Can help us with this???

[Qatrium]

I'd suggest that you do a PC Companion phone repair, this will do a clean installation of the latest firmware and will also wipe your internal memory. It's totally different that Factory Reset.

Open PC companion -> Support zone -> Phone/tablet software update -> Repair my phone/tablet (blue link style). Follow the steps given, do not connect your phone until prompted to press volume down while plugging USB cable.

http://www.sonymobile.com/gb/tools/pc-companion/

[StuartBurgin]

Will try this tonight.

Thanks you

[StuartBurgin]

Thanks for your advice.

Tried this last night and after an hour...... no improvement

So I tried it again, no improvements

NEW Problems since last night...

1. Over heats and gets ridiculously hot very quickly and then crashes and restarts
2. During calls crashes and restarts
3. Can't uninstall apps and crashes and restarts when tries.
4. In app screen it won't calulate useage and when tries it crashes and restarts
5. Using any apps it gets really hot and the crashes and restarts

Faults since Update

1. Does not fully charge 80-85% only
2. Battery last 2/3 hours before needing charging (sitting on my desk at work, not in use)
3. Back of phone get really hot, even when not in use (never used to happen)
4. Phone shuts down for no reason (either when sitting idal or inuse)
5. Phone freezes (normally while inuse)
6. Can't open all apps and then either freezes or shuts down
7. Can't read SD card
8. Loaded every telephone number and email address I have ever sent an email to, into my contacts list and won't allow me to remove them.

[SelTheDon]

OK,

These are the problems I've been suffering with since updating.

* Phone getting really hot.

* Having to charge my phone twice a day.

* When I call anyone they cannot hear me, only when they call back do they hear me.

* Screen glitching at random intervals.

* Phone freezes at random intervals (sometimes up to 20 seconds or so).

I've tried the phone repair option from my laptop to no avail.  

Sony, your software updates are beginning to remind me of Samsungs', sort it out.

[StuartBurgin]

Feel your pain!!

Love my Z2, but at the moment I'm hating it!!

Even while I sit typing this it's restarted lol

Done the online support and they claim to have no reported issues and to restart my Phone and it will be fine..... GGGGRRRRRR

[StuartBurgin]

UPDATE

Still the same problems and finding more since the last update, seams I'm not alone with this as pal has the same problems and so does most of the people on here..... when will Sony do something rather than saying it's an isolated case!!

1. Camera does not load fully, can't take pictures and then crashes and restarts
2. Over heats and gets ridiculously hot very quickly and then crashes and restarts (even when just sitting there not being used)
3. During calls crashes and restarts
4. Can't uninstall apps and crashes and restarts when tries.
5. In app screen it won't calculate usage and when tries it crashes and restarts
6. Using any apps for more than a few minutes, it gets really hot and the crashes and restart
7. Does not fully charge 85% only
8. Battery last 2/3 hours before needing charging (sitting on my desk at work, not in use)
9. Phone shuts down for no reason (either when sitting idol or inuse)
10. Phone freezes
11. Can't open all apps and then either freezes or shuts down
12. Can't read SD card

[Rickard]

Sorry to hear that you have so many issues with your phone after the update.

Do you see these issues also if you turn off the phone, remove your SD card and start the phone without the SD card?

If possible, we would also like an event log from your phone. If that something you'd be willing to provide us with? Please let me know and i'll send you intructions on how to capture a log.

The issue with the phone not always charging full is something that we are investigating. It was reported to us in this thread.