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LalePlata

Hi, since I have my phone, my sensor never worked

when I have a call, in theory be activacted, but not

Uliwooly

Does your phone has a protective case, film, glass? if it does, remove it then

settings > about phone > diagnostics > test > test the proximity sensor.

LalePlata

Actually it don't have

And I did that test but fail it

Uliwooly

You could repair the phone with PCC and see if that solves the problem

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

LalePlata

I did a couple time and the problems persist

CameronT

Welcome to the community.

You will have to contact your local support team to arrange a repair. You can use the link in my signature to find their contact.

Join now - be part of our community!