SD Card not recognized

[simson09]

Hi,

I've just received a Xperia Z5 E6653 (build number : 32.0.A.6.200).

I tried to use a MicroSD card that I had in my previous phone, but it seems not to be recognized, whereas it is in an Xperia Z3 compact.

Going to Settings > Storage, both SD card options are greyed.

Any idea how to solve this issue ?

Already tried :

- Rebooting the phone

- 4 different cards, formatted as exFat or Fat32

- Restoring default settings

Thanks in advance for your help

[_alexdon_]

My guess is that you didn't insert it correctly. It is a bit tricky on the Z5 generation (will leave you link with Z3+, it is the same):

/t5/Xperia-Z3/How-to-insert-SIM-and-SD-card-in-Xperia-Z3/m-p/1007696#M130

[simson09]

Thanks for the link, but this is how I inserted the cards, and still not recognized 😞

[_alexdon_]

So on the compact all the cards work? Did you format them using a computer?

[simson09]

Only tried the first one on the compact, after having formated it on a computer. It is a 64Gb formated as exFat. No problem with Z3 compact, but no luck with my new Z5.

All other cards have not been tried on Z3 compact, but all been formated today on a computer.

[_alexdon_]

What if you try to force format into FAT32 using your computer and insert it like that?

[simson09]

Still no luck with a FAT32 card that worked with the Z3 compact 😞

[_alexdon_]

Strange, ok then. Download this program and check all your cards. Just to be safe.

[simson09]

Just did it, no error reported.

[_alexdon_]

You should contact your Local support and perhaps have the device examined.