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Screen locked suddenly this morning

paologrifa71
Visitor

Screen locked suddenly this morning

Hi,

this morning I switched on my phone and found it locked with a pin screen code. I never never had used any screen lock and nobody of my family did anything to my phone. I just switched it on and then waited some minutes before putting the pin code of the sim. Usually it then asks for the code of mcafee security when I wait too much, but today I found it screen locked.... and it doesn't even allow me to do emergency calls.

Any help please?

1 REPLY 1
Henke
Contributor

If there is a pattern keylock and you can not have access to your phone I recommend you to do a repair of the phone software via Sony PC Companion:

Click on this link to get Sony PC companion:

http://www.sonymobile.com/gb/tools/pc-companion/

Start PC companion, start "Support Zone", start "Update phone software" and click on "Repair".

Follow the on-screen instructions.