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try to force it to shut down
and open it again by using power button and volume up
if it is not working repair your software through pc companion and keep it not connected until it asks you to connect.
Kindly note that it is preferred to back up all your data before repairing your phone because some of the information in your phone might be lost during the repair process.
Kindly be sure that your phone has enough memory as the update takes some of the phone memory.
Kindly be sure that your phone battery is more than 90% while you are repairing your phone.