Screen cracked, touch stopped working

[Renvespex]

just yesterday the upper part of the phone touch stopped ! and it went from up to bottom idk how now the whole phone went crazy ?? the upper touch wont work and the lower part touching it self i cant even open the phone with the pattern ....... i tried restarting many times , removed my protictive film but still the same 😕 ..... oh and the phone had a self crack idk how the **bleep** did it get it it is a small crack you can see it with your eye but cant feel it with your hand shaped like letter v from the middle of the screen on the left to the edges of the right part ...........it in from the screen , damadged ,or the phone just went crazy ??????????.........some one help me before i go crazy

[Phy]

Contact Sony Xperia Support the reason the screen doesn't work is because of the crack.
http://support.sonymobile.com/global-en/contactUs/

[Renvespex]

the problem is the support isnt reachable in my country ....or hard to reach

[Rickard]

I'm very sorry to hear that.

As Phy says, this has to do with the damage on your phones display and you need to contact your local support team or a service location for assistance. I see that you sent your local support team an email today. Please allow them some time to respond.

In case you want to make a backup of your phone you can connect a computer mouse to thye phone using an USB OTG cable and unlock the screen.

I took the liberty of changing the topic to describe the issue.

[Renvespex]

well, i cant back up now 😕 touch fully stopped ,too bad  ...goodbye my 8 months pics im from egypt btw .

so is it the touch i should replace or the full screen ?!

[Rickard]

As long as you can see the phones display you can connect a mouse to the phone using an OTG-cable. You can then unlock the phones display using the mouse instead or the touchscreen which is not working.

Yes, the service location needs to replace the display if it's broken.