I had my screen crack by itself in my sleep 2 weeks ago on my Z2. Set my alarm the night before, woke up and my screen was cracked (hairline crack). Many of you might know but this is a known issue and unfortunately the only ones who keeps denying is Sony. I've sent my phone to Sony (who typically just sends it to some company called SBE or something) and couple of days later I get a quote from them saying it will cost $245 to fix the screen. There are no phyiscal damage on the phone whatsoever, I've only had the phone for a month and a half and never put it under water either. I spoke a supervisor over the phone and he tells me that this is the only way to fix the issue as broken screens are not covered by warranty. I explained to him that there are many others who have had the same issue but they still deny that this is a manufacture defect. I continued to put on a fuss and he said he will contact them service center and see if they can do something. They haven't called back, I called and spoke to another supervisor the other day to get an update. He read the notices on the case and advised me that a request from the previous supervisor has been put in place to get a free repair done and are waiting on the approval. He then went on to tell me that a free repair is still not sure and can only confirm once they hear back from them repair center (SBE). If they get back to me saying that they cannot fix this is under warranty, is there anything I can do?
Can(if) someone who was in a similar situation before, help me out here? Help is much appreciated. Btw, i'm in Canada/Toronto.
-Thanks
