I had a problem with my Xperia U, where it just crashed all by itself, and got into a permanent restart loop. I followed the instructions here http://talk.sonymobile.com/thread/45967?start=0&tstart=0 and successfully rebuilt the phone. Less than a month later the same thing has happened again. I am rebuilding the phone again, but I cannot be doing this over and over.
The symptoms seem to be the same both times, not long before the crash, the phone started to struggle to hold the network connection, dropping and connecting over and over. Then, whilst just operating normally, a series of Android services "unexpectedly stopped" (series of messages one after another around 10 and no apps will work on the phone), so I electively restart the phone. The phone restarts normally, and immediately, all services start to crash again, then the phone crashes completely, and at that point goes in to permanent restart loop. Directly before, and for weeks, I have not installed any new apps on the phone (though some apps may have been updated), and nothing specific was being done with, or used on the phone - in fact, both times the phone was not in use at all, and simply sitting on my desk.
Can someone from Sony Support please advise:
1) Why is this happening - is there a defect with the hardware?
2) If so, how would I get the hardware fixed / replaced - should I contact my mobile carrier who supplied the unit?
3) If it is not a hardware issue - then why is this happening repeatedly and how can I stop it from happening again?
Thanks
Richard
