Remote Play Connection Issues - WiFi / Bluetooth Conflict / Interference?

[M-AD]

I have been looking forward to this feature on my Z3c and it was finally released yesterday. Connecting to my PS4 and using the touch screen controls works flawlessly. However, as soon as I connect my DualShock 4 via Bluetooth, lag and connection issues occur. Turn off Bluetooth, and everything is fine again.

I experienced a simular issue with a Moga Bluetooth controller a few weeks ago - after it was paired with my device, my Wifi connections became intermittant and unstable, even when the device was disconnected. Eventually fixed the issue by deleting the controller pairing from the Bluetooth settings.

My point is, is there an issue with Bluetooth and Wifi conflicting with each other? I have tried changing settings on the router but I am convinced the issue is on my phone. Bluetooth works fine, Wifi is fine, but both together I believe there is an issue.

Does anyone else experience the same problem, or have a fix? I was looking forward to Remote Play with a DS4 but at the moment it is unplayable.

[Rickard]

The setting is used if you have image issues or latency. The information i have specifically says:

To use PS4 Remote Play, the PS4™ console and the Xperia™ device must be connected to the same Wi-Fi® network. It is not recommended to use outdoor or open Wi-Fi® connections. You can't use a mobile data connection.
But try this setting if you haven't done so already and see if it helps.

As i wrote earlier, i don't think an extender will help in this case. The phone will connect to the extender but the extender is connected using the same 2.4GHz link that you're currently using in the phone which doesn't provide enough bandwidth. I suggest that you try a dual band access point that is connected to your router using a cable.

[lohan]

Hi there! I am facing the same issues as all of you. I was using Remote Play on my Vita for 1 year now and never had any severe problems. I should add that I not even use it at home but exclusively in my girlfriend’s apartment 7 miles away from my PS4. Absolutely no problem with the Vita!

Now that I switched to the Z3 I am facing severe connection issues. The connection to my Ps4 is lost nearly every second minute. When I first saw this thread last Friday and became aware that the reason for this issue was the Dualshock I began to look for every possible source of signal interference (I am NOT using a 5.0 GHz router). After I switched off the wireless phone that was sitting directly beside the router I played for nearly half an hour without any problems. The connection seemed to be just as stable as it was with the Vita. And it was only half an hour because I had to leave my girlfriend’s apartment then.

On Monday I bought a second controller (so I could use one controller at home with my PS4 and the other exclusively for Xperia Remote Play so I don’t need to do the pairing process every time I play).

Yesterday using the new controller for the first time in my girlfriend’s apartment I constantly lost the connection with my PS4 again (even with a disabled wireless phone next to it). Now when I saw this comment here about the new controllers and their different antennas/wireless which could cause different kind of interference it came to my mind that the only difference between my successful test on Friday and my failing (or should I rather say the Xperias/PS4s failing) yesterday was the different controller (on Friday I used the controller that came with the PS4 back in November 2013).

So I think the new controllers (as far as I know they released the new ones around May/June 2014) COULD have an impact on interference here.

This evening I will once again test Xperia Remote Play with my old controller and report back here……

[lodep]

Hi,

As far as I know, it's seems that it's not really be linked to the kind of controller.

The problem is that bluetooth and wifi (except last versions) use the same band : 2.4 ghz.

You may think (as I have) that it's related to the controller (I recently thought that it was a problem of CPU / Memory on my z3) because the connection is not always bad. Sometimes, I can play more than 15 minutes without any problem... sometimes not.

It's clearly a problem of conflict and this make the bandwidth of the local network insufficient for remote play.
I'll try to get a wifi box with a 5 ghz band available this afternoon (in France), I'll tell you if that change something.

This problem should be take seriously by Sony, see the comments on play store !

[M-AD]

Just ordered a Dual Band Access Point from Amazon which should be here tomorrow, and I have a "new" controller (purchased about two months ago) along with a controller that came with the console. I will try and test both this weekend (only used the "new" controller and had issues)

[lohan]

@lodep

Exactly what I said! Because 2.4 GHz is crowded by other devices  (Bluetooth......) you need to make sure that there is as few devices as possible that could interfere with the WiFi. So when I disconnected the Wireless phone that was siiting next to the router connection became considerably more stable. But since the used controller was the only difference between my succesful test on Friday and the unsuccesful test yesterday why shouldn't it be possible that the new controller's "transmitting mechanic" has a greater interfering impact on the WiFi!?

[lodep]

@Iohan

I've tried 3 differents controllers, bought at different periods (december, january and this summer) : the results are not conclusive. Sometime the most recent is better than the two others, sometimes not. It's very variable.

What is frustrating is that Sony does not deign to respond formally to the problem.

To pay an expensive smartphone for a feature that was obviously poorly studied is a shame.

And I say this as a big fan of their products. 😞

[lohan]

ok, then it really seems the different controllers won't do anything to solve this problem.

I feel exactly the same about Sony in general, lodep. While I absolutely love the company for their progressive and daring way of developing new and awesome tech they almost always fail when it comes to actually bringing this tech to the end-customer in a satisfying way.

With Xperia Remote Play they seem to hit the bottom in that regard. Xperia Remote Play not really working is only one aspect in that matter. I am also totally shocked in the way Sony is giving the feature to the customer.

First they advertised the Z3-line with the Remote Play features as the Killer Feature of that line. If you just watched the commercials and didn't go into detail chances were really high that you bought the phone for this feature alone only to become aware - as soon as you finally got your phone - that this feature wouldn't even be available for weeks to come.

But it doesn't stop there. Now, that the App has been launched you are still blocked from enjoying Remote Play not only because the feature isn't really working from a technical standpoint but also because the needed GCM10 gaming mount is still not available. When speaking of the gaming mount we speak of a piece of plastic were no ingenious design or software development is involved that could cause production delay.

So by now nearly every aspect of Xperia Remote Play is broken. Even after launch of the Z3-line, even after launch of the required Remote App weeks later, we are still not able to enjoy remote Play as it has been advertised. And judging from now when the gaming mount finally hits store shelves you are still blocked from enjoying the feature because it is technically not working.

[Zackariah]

@rickard: I know your only towing the company line so dont take this as a personal criticism however lets be clear the feature does not work as expected!

In none of the marketing does it suggest that the phone must be on a 5ghz network or a 2.4ghz network in the middle of nowhere (cause thats where you'llneed to be to find the band absolutely empty). Sony mobile aint in such a great shape that it can afford the users of its flagship phones and tablets crying foul. Also take a look at most of the demo experiences of conference/expo users floating around Youtube - absolutely no cut offs/delays/glitches are you telling me that these networks were devoid of other  2.4ghz  or even 5ghz devices. Its time for Sony to man up and say its not working as great as expected...but we are working on it.

[lohan]

Absolutely right! There was no mentioning of a requirement for a 5GHz network for Remote Play to run properly. But after all we discussed here I think the first thing we need to find out now is if a 5GHz supporting network really is the solution here. Having gone through all this hassle concerning Xperia Remote Play I am not so sure that a 5GHz supporting network would really fix the issue!

[lodep]

Just got my new box with 5Ghz wifi.

Will try this soon and let you know. For information I've done a lot of tests yesterday, it's clearly a conflict with bluetooth. Tried to connect my phone on bluetooth with my computer (not the controller) during remote play > same problem. No bluetooth connection : OK.