Randomly cracked screen !

[elias111]

Okay so I was out for lunch, ordered my food and while I was waiting I pull my phone out send a text blah blah everything was fine. Get my food, put my phone back into my pocket .. side pocket ,, walk 5 meters to a table, place my food on the table, take my phone out of my pocket, then I sat down. Unlock my phone and the screen has a hairline crack., I looked at my phone like just happened.

I havent dropped it, havent smacked it with anything, like ive had the phone for less than 2 weeks. I'm so cut, and now I have to pay $180 to get a replacement.Im so upset.

Just wait for my tablet post to come as well.. seems like all the new xperia in one way or another.

[Mr_Alan]

Thanks for your prompt reply!

I will look for a case like the one you described above. It feels ackward & dumb to be looking for a case that prevents a phone from breaking/cracking, but looking at how the Sony Engineers have approach this issue makes us act like they "Corrective" engineers. I'm a Suspension design engineer for a worldclass auto maker and this would be definitelly a recall for all units build from X date until the preventive fix comes.

Im sure someone at Sony is working on fixing this permanently (I want to think), but they should have more RESPONSE-ABILITY to the customers that believed in the engineering of their just launched model. Ball is still in their court with all the phones already sold.

Is it possible for you to provide me with an image of you current case Mr.Nutt? I'd appreciate it.

Regards,

[Deannneg]

I have had my Z2 for less than 2 weeks.  Today I had it on my bed while I was getting dressed.  I had just finished checking my email and had laid the phone down on my unoccupied bed.  When I picked it back up the screen was shattered.  It was just laying there on my bed.  Very angry!   

[Deannneg]

And it was in the custom case made for the phone!

[christopherjz]

Same thing happened to me. Currently arguing with Sony about having to pay for the repair... Their latest offer is they will replace the entire phone for 50% of the cost of a replacement screen. The screen is $250 so for $125 they will replace the handset. Doesn't make any sense to me and is almost an admission of fault.

Awaiting their next reply!

[Mr_Alan]

It's sad that you have such a bad experience

I have 2 months now and the phone works great. No isues so far.

I got a platic thin case for the phone with a plastic belt holster that slides into it. Other 2 friends bought it after me and they are happy also... using same type of case.

Dont get me wrong, Im not defending Sony since it is not possible that the customer is findings way to fix engineering issues from Sony.

Regards,

[DLogan]

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@Deannneg wrote:

I have had my Z2 for less than 2 weeks.  Today I had it on my bed while I was getting dressed.  I had just finished checking my email and had laid the phone down on my unoccupied bed.  When I picked it back up the screen was shattered.  It was just laying there on my bed.  Very angry!   

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I had the exact same thing happened to me this morning.