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random restart

marshatherton
Visitor

random restart

My xperia Z1s keeps restarting itself for no reason. It's now done it six times since I got it. Completely random. Although, it mostly does it when I unlock the phone while answering a call, or unlocking the screen. This is very annoying.

I appear to have the latest software, and good battery. And memory. The phone acknowledges the crash in diagnostic setting log. Says it's a "system_Server" crash.

This is the second phone to do this. I've already exchanged it once.
5 REPLIES 5
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_alexdon_
Expert

Are you using task killers,phone optimizers?Boot your phone in safe mode and see how it goes:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

alexdon
marshatherton
Visitor

Nothing. none of those programs.
Why should I boot my phone in safe mode? That won't fix it... It'll just prolong the phone until I decide to Fix it.

I'll do it, But this seems like a patch for the bigger problem.
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_alexdon_
Expert

If you boot in safe mode and it works fine,you know that it is an application acting up and making the phone restart.

alexdon
marshatherton
Visitor

Alright. In safe mode. We'll see
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_alexdon_
Expert

Keep us updated.

alexdon