Radio Z3 compact

[bertoquinte]

 Hello, good morning

Yesterday stopped working radio mobile. When i conect to the mobile the receiver doesn't detect him, but if I connect to the computer yes. Problem with mobile or receiver?

Thank you very much, greetings.

[komilAD]

what i understand is you are unable to use fm radio, then do the following

go to setting-apps-all-FM radio clear data and cache

settings-apps-all-smart connect clear data and cache

restart your device and check.

[bertoquinte]

The radio is still not working. I'll try with other headphnoes. Thank you very much for the reply.

[komilAD]

Keep us updated. You can also check your headphones with another phone to get better idea.

[xavinux]

Hi @bertoquinte

Please, try boot your device into safe mode to check if this issue persists:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

If everything works ok in this mode, third party app its creating this issue.

Switch off access to Google Now from any screen option and test.

Don't forget to mark posts that answers the topic as Accepted Solution.

If you find any post helpful, press Kudos.

I'm at disposal for any question.

Best Regards,

[bertoquinte]

I tried everything you said to me but nothing works . I 'm sending to fix because it is the problem of handset input . Thank you very much for your responses.

[xavinux]

Hi @bertoquinte

Before sending it to fix you can also try:

1- Run a backup of the device information like this:

http://talk.sonymobile.com/t5/FAQ/Backup-amp-Transfer/m-p/407253#U407253

2- Try performing a system repair using PC Companion:

http://support.sonymobile.com/gb/tools/pc-companion/

This will factory reset your phone and erase all data. You might need tocharge your device for about 1-2 hours before so the device has at least 80% battery. Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device). Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process. If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP.

In PC Companion you press start on Support Zone -> Start on Update the phone/tablet software -> Repair phone/tablet (the blue clickable link in the message) -> Follow these steps without having your device connected to the PC.

Follow the instruction that appears in the program and do not connect your device until this guide tells you how to connect it.

If it's not possible to perform this software repair, you could check the following FAQ topic regarding USB connection problems:

/t5/FAQ/USB-connection-problems/m-p/348074

Don't forget to mark posts that answers the topic as Accepted Solution.

If you find any post helpful, press Kudos.

I'm at disposal for any question.

Best Regards,