radio off, not possible to receive and make calls and no data connection from SIM

[Mariano78]

I have suddenly a problem on my sony xperia 3 bought 3-4 months ago. It worked always properly but since yesterday I can no longer receive and make calls.

When I try to make calls the message to deactivate before airplane mode appears, even if airplane mode is absolutely not selected.

Data connection is also out of order but WIFI and bluetooth are working fine.

I think it is a software issue, I tried to do everything, resting, extracting the sim card, rebooting but nothing changes.

Yesterday Whilst I was using a navi app. it startet to have malfunctions with the application and later I could no longer call.

Is anything I can do before bringing it to the local assistance?

[Qatrium]

I'd suggest that you do a PC Companion phone repair, this will do a clean installation of the latest firmware and will also wipe your internal memory.

Open PC companion -> Support zone -> Phone/tablet software update -> Repair my phone/tablet (blue link style). Follow the steps given, do not connect your phone until prompted to press volume down while plugging USB cable.

http://www.sonymobile.com/gb/tools/pc-companion/

[Mariano78]

Hi Ambassador,

thank you for your update. I did what you suggested me but it didn't change anything, I think it is something mor serious and I will bring it to th assistance.

[Zigmund]

I am having the same issue for a month now. I have used the PC companion to no avail. I have brought it to a store but they referred me to another center.

[medaumreal]

Im having the exactly same issue here, tried PC companion but nothing changed. I decided to take a peek in the Phone Information menu by dialing *#*#4636#*#* to check the radio status and it says "GSM radio off" - and it won't let me save the settings when trying to turn it on.

[MarkMRL]

Looks like your phones are defective. I would try to get them repaired or replaced if I were you.

[Mariano78]

My phone was defective, eater got in! Sony changed my phone, it was under warranty!

[Mariano78]

Water!