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Proxy problem

Kevinj00
Visitor

Proxy problem

I have an unlocked xperia L on metro pcs. When I am on wifi everything works fine. When I am on the network anything that has to do with data doesnt work. The browser tells me I have a proxy server problem. I have contacted metro pcs five times and now they threw there hands up and said it my problem.  So I need help is this my problem with my phone or theres. All the settings in my phone are correct as checked by there service center. Or do I need to buy a new phone? Again please help.

8 REPLIES 8
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Uliwooly
Expert

  1. Do you have the correct APN settings?
  2. do you have an antivirus?
  3. how old is your SIM card?
  4. is data enabled ? 
Kevinj00
Visitor

Yes apn settings is correct. I ran avg and macafee and they both came back with nothing. Yes my data is enabled. My sim card is a year and a half old maybe two. I asked them about that and they blew off that suggestion.

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Uliwooly
Expert

Uninstall both antivirus and try again 

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Uliwooly
Expert

Also, how about if you boot on safe mode and try again, but do uninstall and/or disable the antivirus apps

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Kevinj00
Visitor

I ran the anti-virus again with nothing found. It seems to be a mms problem any other ideas?
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Uliwooly
Expert

You have to UNINSTALL the antivirus app 

Kevinj00
Visitor

I was able to fix it. In the Sony setting is a place to install your mms setting. So I did that and it's good as new.
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Uliwooly
Expert

Great news