proximity sensor issue on Z1 Compact

[mattpshaw]

Hi I am having problems with my proximity sensor not turning the screen off when I make phone calls. The screen only turns off after 30 seconds and then when I pull the phone away from my ear the screen won't appear again. It seems that the proximity sensor is not working at all, however when I run the diagnostics it detects my finger over it easily. Can someone help me!!!

Thanks,

Matt.

[_alexdon_]

Boot your phone in safe mode,see if the same occurs:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

[mattpshaw]

I've tried this, but the same happened. Now that I am checking it every time that I call or when called and it worked properly once but then failed to work again. The problem seems to be intermittent with a different outcome for phone calls as little as 30 seconds apart.

Regards,

Matt.

[_alexdon_]

Do you have any flip case or any kind of case?

[mattpshaw]

I have a sleeve case. But the phone is totally removed from the case when I use it.

[_alexdon_]

You should try to repair via sony update service,if you wish.Another option would be to take the phone to closest sony service to check the sensor.