Problems with receiver volume. please help.

[#1]

Support team,

I have been facing problems with my receiver, that is when I take phone calls, I am not able to hear the person who is speaking. I have checked the 'in call volume' and the in call volume is full. Is there any other setting that I could check? Or is this a hardware problem? How should I have this addressed? Please advice. Thanks!

[Johan]

You can test the ear speaker via the service menu.

Enter *#*#7378423#*#* in the dialer. Service test > Earphone.

If it doesn't work check if a software repair via PC Companion could fix it.

http://www.sonymobile.com/gb/tools/pc-companion/

If not it needs to be fixed at an repair center. In that case contact your local support team.

http://www.sonymobile.com/global-en/support/contact-us/contact-info/