problems with charging, battery, Wi-Fi...

[Raphaelle50]

Hi there !

I think i need to talk to the support but first, i would like to see how far can help the community

Since i have my brand new C5 ultra dual (like 3 weeks ago), I have more and more problems with it !

First, it had a charging problem, the charging cable wasn't detected : solved by buying a new one.

A few days later, the phone came with a new problem, and the screen started to block during videos or musics and the sound blocks too ! It makes it more and more often...

And it's about 5 days now, that the phone disconnect itself from the Wi-Fi and when i go on the Wi-Fi menu, it reconnects itself automatically.

AND today, i woke up with 100% battery, after restarting my phone a few minutes later, i had only 15% battery left !!

Don't now what's happening but I am pretty sure it's a manufacturing default... Isn't it ?

Did you had these problems ? And do you have some suggestions to solve them ?

Sorry if my english isn't perfect and if you don't understand everything !

Thanks for reading and for help !

[YoGem]

Hola Hola Rapha!

Correct me if I am wrong.. you bought the phone, you connected to wifi and immediately got one or two system software updates, right? And then upgraded from Lollipop 5.0 to Lollipop 5.1 - Correct?

Well, the same behavior that you are describing happened to me, fixed with a Repair. 

Download the Sony Companion Software:

From here in English: http://support.sonymobile.com/us/tools/pc-companion/

From here in Spanish: http://support.sonymobile.com/mx/tools/pc-companion/

Install it, connect it and select to repair your device. Before doing that, do a backup. After the repair I bet your device will be smooth and without too many problems.

[limopc]

Hi,

I am just new to Sony mobiles... got my Xperia C5 Ultra Dual EE5533 about 2 weeks ago.

It updated to  5.1.

The thing I do not understand, the wifi is always uploading/downloading all the time takining most of the bandwidth from my ADSL.

I thought at the begiining that my cloud services are syncing to my mobile, but for 2 weeks?!!!

How can I solve this issue?

Thanks

[_alexdon_]

@limopc Have you checked if auto update for your google play app is enabled? That will take some of your available data plan.

[limopc]

Thanx alexdon

My google play is set to autoupdate over wifi only.

weather there are updates or not I see wifi working all the time... and I mean really ALL the time.

[_alexdon_]

@limopc In your first post, you said you only use wifi. Are you talking about mobile data?

[limopc]

alexdon

My post is mainly about wifi.

It shows all the time sending and receiving, and slowing down my

ADSL internet spead.

[_alexdon_]

Go into advanced wifi settings (tap the 3 dots in wifi settings) and check if scanning always available is enabled and keep wifi on during sleep is set to always.

[limopc]

alexdon

(it's still me limopc but had a prob with my login)

Thanks, I found the settings you mentioned on my mobile as you mentioned already.

By the way, I have logeed out of google drive, dropbox and one drive... to be sure it is not syncing anything

But still the same

[_alexdon_]

If you don't want to sync anymore, go to settings-accounts, tap on 3 dots and untick auto sync data.