Problem with Xperia E4 - When I restart I get the same old text message

[zeteibao]

Hello,

When I restart my phone I always get the same old text message, always the same one.

Also, sometimes without doing anything, I get the info of "mobile data disabled" and then I don't have the contact names only numbers and I have to restart.. then it works but I get the same old text message. This is really weird and has been bugging me for a while now. The phone has 3 months and he was working fine, but a few weeks ago it started having this problem!

Also, it doenst allow me to delete all text messages, it always leaves 2 that I cannot simply delete... don't know what's wrong!

Can anyone help me please?

Thank you!!

[Thommo]

Try performing a system repair using PC Companion as this will often fix issues - This will factory reset your phone and erase all data so best to backup before you begin

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

[zeteibao]

Sorry I don't accept that as a fix, Sony has the duty to fix this kind of problems, it's a brand new, 3 month old phone, I shouldn't be the one having to do all that stuff to fix the phone every week !!! Sorry!

[Jake-SonyXperia]

Hi zeteibao,

Welcome to the community,

I am sorry to hear this, in such a case we can only really advise that you speak with Sony Mobile Customer Care directly, they will be able to advise if they can supply the outcome you may be looking for.

Use my signature to contact them directly. Please also note, this is a user driven forum, so if you want a resolution outside of a user based community, you need to contact the Customer Care for Sony Mobile directly.