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Problem with the touch screen during slow scrolling

morgan008
Visitor

Problem with the touch screen during slow scrolling

During the slow scrolling observed leaps. https://youtu.be/rGaEE-0ALhE

It is observed in several users but no one said about the absence of the problem.

It is observed over the entire area of the screen. It does not depend on the presence of the protective glass or film, connecting or disconnecting the charger, Glove Mode. It also occurs in Safe Mode.

In the mutual arrangement of red dots no patterns (http://i.imgur.com/Le80QMD.png), indicating that there is no problem of low resolution touchpanel.

Can this be resolved by an update?

Model E5333, Build number: 27.1.B.1.106, TouchPanel FW Version: 0x5517.

P.S. Sorry for my english.

7 REPLIES 7
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Uliwooly
Expert

@morgan008

in other words you experience the same issue without any protective case and/or film? 

have you repaired the phone with PCC? 

have you contacted your #local support 

morgan008
Visitor

>in other words you experience the same issue without any protective case and/or film? 

Yes.

>have you repaired the phone with PCC? 

Yes, it did not help.

>have you contacted your #local support 

No, russian support of all brands is famous for its slowness and uselessness. I think it'll get better support here.

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Uliwooly
Expert

@morgan008

Do you experience the same while on safe mode?

morgan008
Visitor

 Yes

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Uliwooly
Expert

@morgan008

You might have a hardware issue. 

morgan008
Visitor

Why not touch panel driver issue? This problem is not only at me.

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Uliwooly
Expert

@morgan008

I don't have this phone anymore, I had it for a week or so, the only option seems to be that you contact your Local support