Problem with Sony Ericsson Update Service

[Kurosh]

Hi

I wanted to upgrade my X10 using SEUS. I opened the SEUS and let it update itself.

As u know, when the update is completed, the SEUS window is closed and opened again.

Now, when the Sony logo appears and wants to show the window where it asks the user to plug in the phone in Flash mode, an error message appears saying:

"An error has occured. See the log file C:\Program Files\...."

I updates my Java, as suggested in some forums, but problem is still there.

Whenever I open SEUS, this error appears.

[Kurosh]

In the log file, this text is written:

Spoiler

!SESSION 2014-01-24 17:48:37.686 ----------------------------------------------- eclipse.buildId=unknown java.version=1.7.0_21 java.vendor=Oracle Corporation BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_US Command-line arguments: -os win32 -ws win32 -arch x86 !ENTRY org.eclipse.osgi 4 0 2014-01-24 17:48:38.700 !MESSAGE Bundle com.sonymobile.cs.device.io.a1@start not found. !ENTRY com.sonymobile.cs.device.io.hw.platform 4 0 2014-01-24 17:48:39.207 !MESSAGE FrameworkEvent ERROR !STACK 0 org.osgi.framework.BundleException: Exception in com.sonymobile.cs.device.io.hw.platform.internal.Activator.start() of bundle com.sonymobile.cs.device.io.hw.platform. at org.eclipse.osgi.framework.internal.core.BundleContextImpl.startActivator(BundleContextImpl.java:734) at org.eclipse.osgi.framework.internal.core.BundleContextImpl.start(BundleContextImpl.java:683) at org.eclipse.osgi.framework.internal.core.BundleHost.startWorker(BundleHost.java:381) at org.eclipse.osgi.framework.internal.core.AbstractBundle.resume(AbstractBundle.java:389) at org.eclipse.osgi.framework.internal.core.Framework.resumeBundle(Framework.java:1131) at org.eclipse.osgi.framework.internal.core.StartLevelManager.resumeBundles(StartLevelManager.java:559) at org.eclipse.osgi.framework.internal.core.StartLevelManager.resumeBundles(StartLevelManager.java:542) at org.eclipse.osgi.framework.internal.core.StartLevelManager.incFWSL(StartLevelManager.java:457) at org.eclipse.osgi.framework.internal.core.StartLevelManager.doSetStartLevel(StartLevelManager.java:243) at org.eclipse.osgi.framework.internal.core.StartLevelManager.dispatchEvent(StartLevelManager.java:438) at org.eclipse.osgi.framework.internal.core.StartLevelManager.dispatchEvent(StartLevelManager.java:1) at org.eclipse.osgi.framework.eventmgr.EventManager.dispatchEvent(EventManager.java:230) at org.eclipse.osgi.framework.eventmgr.EventManager$EventThread.run(EventManager.java:340) Caused by: java.lang.IncompatibleClassChangeError: Class com.sonymobile.cs.equinox.preferences.EquinoxPreferenceStorageImpl does not implement the requested interface com.sonymobile.cs.osgi.preferences.PreferenceStorage at com.sonyericsson.cs.logging.LoggingHandler.init(Unknown Source) at com.sonyericsson.cs.logging.LoggingHandler.createLogger(Unknown Source) at com.sonymobile.cs.device.io.hw.platform.internal.HWPlatformDescriptionServiceImpl.(Unknown Source) at com.sonymobile.cs.device.io.hw.platform.internal.Activator.start(Unknown Source) at org.eclipse.osgi.framework.internal.core.BundleContextImpl$1.run(BundleContextImpl.java:711) at java.security.AccessController.doPrivileged(Native Method) at org.eclipse.osgi.framework.internal.core.BundleContextImpl.startActivator(BundleContextImpl.java:702) ... 12 more Root exception: java.lang.IncompatibleClassChangeError: Class com.sonymobile.cs.equinox.preferences.EquinoxPreferenceStorageImpl does not implement the requested interface com.sonymobile.cs.osgi.preferences.PreferenceStorage at com.sonyericsson.cs.logging.LoggingHandler.init(Unknown Source) at com.sonyericsson.cs.logging.LoggingHandler.createLogger(Unknown Source) at com.sonymobile.cs.device.io.hw.platform.internal.HWPlatformDescriptionServiceImpl.(Unknown Source) at com.sonymobile.cs.device.io.hw.platform.internal.Activator.start(Unknown Source) at org.eclipse.osgi.framework.internal.core.BundleContextImpl$1.run(BundleContextImpl.java:711) at java.security.AccessController.doPrivileged(Native Method) at org.eclipse.osgi.framework.internal.core.BundleContextImpl.startActivator(BundleContextImpl.java:702) at org.eclipse.osgi.framework.internal.core.BundleContextImpl.start(BundleContextImpl.java:683) at org.eclipse.osgi.framework.internal.core.BundleHost.startWorker(BundleHost.java:381) at org.eclipse.osgi.framework.internal.core.AbstractBundle.resume(AbstractBundle.java:389) at org.eclipse.osgi.framework.internal.core.Framework.resumeBundle(Framework.java:1131) at org.eclipse.osgi.framework.internal.core.StartLevelManager.resumeBundles(StartLevelManager.java:559) at org.eclipse.osgi.framework.internal.core.StartLevelManager.resumeBundles(StartLevelManager.java:542) at org.eclipse.osgi.framework.internal.core.StartLevelManager.incFWSL(StartLevelManager.java:457) at org.eclipse.osgi.framework.internal.core.StartLevelManager.doSetStartLevel(StartLevelManager.java:243) at org.eclipse.osgi.framework.internal.core.StartLevelManager.dispatchEvent(StartLevelManager.java:438) at org.eclipse.osgi.framework.internal.core.StartLevelManager.dispatchEvent(StartLevelManager.java:1) at org.eclipse.osgi.framework.eventmgr.EventManager.dispatchEvent(EventManager.java:230) at org.eclipse.osgi.framework.eventmgr.EventManager$EventThread.run(EventManager.java:340) !ENTRY org.eclipse.osgi 4 0 2014-01-24 17:48:39.285 !MESSAGE An error occurred while automatically activating bundle com.sonymobile.cs.network (654). !STACK 0 org.osgi.framework.BundleException: The activator com.sonymobile.cs.network.internal.Activator for bundle com.sonymobile.cs.network is invalid at org.eclipse.osgi.framework.internal.core.AbstractBundle.loadBundleActivator(AbstractBundle.java:171) at org.eclipse.osgi.framework.internal.core.BundleContextImpl.start(BundleContextImpl.java:679) at org.eclipse.osgi.framework.internal.core.BundleHost.startWorker(BundleHost.java:381) at org.eclipse.osgi.framework.internal.core.AbstractBundle.start(AbstractBundle.java:299) at org.eclipse.osgi.framework.util.SecureAction.start(SecureAction.java:440) at org.eclipse.osgi.internal.loader.BundleLoader.setLazyTrigger(BundleLoader.java:268) at org.eclipse.core.runtime.internal.adaptor.EclipseLazyStarter.postFindLocalClass(EclipseLazyStarter.java:107) at org.eclipse.osgi.baseadaptor.loader.ClasspathManager.findLocalClass(ClasspathManager.java:462) at org.eclipse.osgi.internal.baseadaptor.DefaultClassLoader.findLocalClass(DefaultClassLoader.java:216) at org.eclipse.osgi.internal.loader.BundleLoader.findLocalClass(BundleLoader.java:400) at org.eclipse.osgi.internal.loader.SingleSourcePackage.loadClass(SingleSourcePackage.java:35) at org.eclipse.osgi.internal.loader.BundleLoader.findClassInternal(BundleLoader.java:473) at org.eclipse.osgi.internal.loader.BundleLoader.findClass(BundleLoader.java:429) at org.eclipse.osgi.internal.loader.BundleLoader.findClass(BundleLoader.java:417) at org.eclipse.osgi.internal.baseadaptor.DefaultClassLoader.loadClass(DefaultClassLoader.java:107) at java.lang.ClassLoader.loadClass(Unknown Source) at java.lang.Class.getDeclaredConstructors0(Native Method) at java.lang.Class.privateGetDeclaredConstructors(Unknown Source) at java.lang.Class.getConstructor0(Unknown Source) at java.lang.Class.newInstance0(Unknown Source) at java.lang.Class.newInstance(Unknown Source) at org.eclipse.core.internal.registry.osgi.RegistryStrategyOSGI.createExecutableExtension(RegistryStrategyOSGI.java:184) at org.eclipse.core.internal.registry.ExtensionRegistry.createExecutableExtension(ExtensionRegistry.java:905) at org.eclipse.core.internal.registry.ConfigurationElement.createExecutableExtension(ConfigurationElement.java:243) at org.eclipse.core.internal.registry.ConfigurationElementHandle.createExecutableExtension(ConfigurationElementHandle.java:55) at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:191) at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110) at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79) at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:344) at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:179) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:622) at org.eclipse.equinox.launcher.Main.basicRun(Main.java:577) at org.eclipse.equinox.launcher.Main.run(Main.java:1410) Caused by: java.lang.IncompatibleClassChangeError: Class com.sonymobile.cs.equinox.preferences.EquinoxPreferenceStorageImpl does not implement the requested interface com.sonymobile.cs.osgi.preferences.PreferenceStorage at com.sonyericsson.cs.logging.LoggingHandler.init(Unknown Source) at com.sonyericsson.cs.logging.LoggingHandler.createLogger(Unknown Source) at com.sonymobile.cs.network.internal.Activator.(Unknown Source) at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method) at sun.reflect.NativeConstructorAccessorImpl.newInstance(Unknown Source) at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source) at java.lang.reflect.Constructor.newInstance(Unknown Source) at java.lang.Class.newInstance0(Unknown Source) at java.lang.Class.newInstance(Unknown Source) at org.eclipse.osgi.framework.internal.core.AbstractBundle.loadBundleActivator(AbstractBundle.java:166) ... 36 more Root exception: java.lang.IncompatibleClassChangeError: Class com.sonymobile.cs.equinox.preferences.EquinoxPreferenceStorageImpl does not implement the requested interface com.sonymobile.cs.osgi.preferences.PreferenceStorage at com.sonyericsson.cs.logging.LoggingHandler.init(Unknown Source) at com.sonyericsson.cs.logging.LoggingHandler.createLogger(Unknown Source) at com.sonymobile.cs.network.internal.Activator.(Unknown Source) at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method) at sun.reflect.NativeConstructorAccessorImpl.newInstance(Unknown Source) at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source) at java.lang.reflect.Constructor.newInstance(Unknown Source) at java.lang.Class.newInstance0(Unknown Source) at java.lang.Class.newInstance(Unknown Source) at org.eclipse.osgi.framework.internal.core.AbstractBundle.loadBundleActivator(AbstractBundle.java:166) at org.eclipse.osgi.framework.internal.core.BundleContextImpl.start(BundleContextImpl.java:679) at org.eclipse.osgi.framework.internal.core.BundleHost.startWorker(BundleHost.java:381) at org.eclipse.osgi.framework.internal.core.AbstractBundle.start(AbstractBundle.java:299) at org.eclipse.osgi.framework.util.SecureAction.start(SecureAction.java:440) at org.eclipse.osgi.internal.loader.BundleLoader.setLazyTrigger(BundleLoader.java:268) at org.eclipse.core.runtime.internal.adaptor.EclipseLazyStarter.postFindLocalClass(EclipseLazyStarter.java:107) at org.eclipse.osgi.baseadaptor.loader.ClasspathManager.findLocalClass(ClasspathManager.java:462) at org.eclipse.osgi.internal.baseadaptor.DefaultClassLoader.findLocalClass(DefaultClassLoader.java:216) at org.eclipse.osgi.internal.loader.BundleLoader.findLocalClass(BundleLoader.java:400) at org.eclipse.osgi.internal.loader.SingleSourcePackage.loadClass(SingleSourcePackage.java:35) at org.eclipse.osgi.internal.loader.BundleLoader.findClassInternal(BundleLoader.java:473) at org.eclipse.osgi.internal.loader.BundleLoader.findClass(BundleLoader.java:429) at org.eclipse.osgi.internal.loader.BundleLoader.findClass(BundleLoader.java:417) at org.eclipse.osgi.internal.baseadaptor.DefaultClassLoader.loadClass(DefaultClassLoader.java:107) at java.lang.ClassLoader.loadClass(Unknown Source) at java.lang.Class.getDeclaredConstructors0(Native Method) at java.lang.Class.privateGetDeclaredConstructors(Unknown Source) at java.lang.Class.getConstructor0(Unknown Source) at java.lang.Class.newInstance0(Unknown Source) at java.lang.Class.newInstance(Unknown Source) at org.eclipse.core.internal.registry.osgi.RegistryStrategyOSGI.createExecutableExtension(RegistryStrategyOSGI.java:184) at org.eclipse.core.internal.registry.ExtensionRegistry.createExecutableExtension(ExtensionRegistry.java:905) at org.eclipse.core.internal.registry.ConfigurationElement.createExecutableExtension(ConfigurationElement.java:243) at org.eclipse.core.internal.registry.ConfigurationElementHandle.createExecutableExtension(ConfigurationElementHandle.java:55) at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:191) at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110) at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79) at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:344) at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:179) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:622) at org.eclipse.equinox.launcher.Main.basicRun(Main.java:577) at org.eclipse.equinox.launcher.Main.run(Main.java:1410) !ENTRY org.eclipse.osgi 2 0 2014-01-24 17:48:39.476 !MESSAGE The following is a complete list of bundles which are not resolved, see the prior log entry for the root cause if it exists: !SUBENTRY 1 org.eclipse.osgi 2 0 2014-01-24 17:48:39.476 !MESSAGE Bundle com.sonyericsson.cs.slf4j.cslogger_3.1.0.201312091927 [466] was not resolved. !SUBENTRY 1 org.eclipse.osgi 2 0 2014-01-24 17:48:39.476 !MESSAGE Bundle com.sonymobile.cs.driverinstaller_2.13.14.201312091927 [523] was not resolved. !SUBENTRY 1 org.eclipse.osgi 2 0 2014-01-24 17:48:39.476 !MESSAGE Bundle com.sonymobile.cs.generic_3.1.0.201312091927 [525] was not resolved. !SUBENTRY 1 org.eclipse.osgi 2 0 2014-01-24 17:48:39.476 !MESSAGE Bundle com.sonymobile.cs.ma.download_2.13.14.201312091927 [533] was not resolved. !SUBENTRY 1 org.eclipse.osgi 2 0 2014-01-24 17:48:39.476 !MESSAGE Bundle com.sonymobile.cs.ma.fc.core.adapter_2.13.14.201312091927 [534] was not resolved. !SUBENTRY 1 org.eclipse.osgi 2 0 2014-01-24 17:48:39.476 !MESSAGE Bundle com.sonymobile.cs.ma.fc.core_2.13.14.201312091927 [535] was not resolved. !SUBENTRY 1 org.eclipse.osgi 2 0 2014-01-24 17:48:39.476 !MESSAGE Bundle com.sonymobile.cs.ma3.updateservice_2.13.14.201312091927 [545] was not resolved. !SUBENTRY 1 org.eclipse.osgi 2 0 2014-01-24 17:48:39.476 !MESSAGE Bundle com.sonymobile.cs.network_2.13.14.201312091927 [548] was not resolved. !SUBENTRY 1 org.eclipse.osgi 2 0 2014-01-24 17:48:39.476 !MESSAGE Bundle com.sonymobile.cs.osdeviceservice_3.1.0.201312091927 [550] was not resolved. !SUBENTRY 1 org.eclipse.osgi 2 0 2014-01-24 17:48:39.476 !MESSAGE Bundle com.sonymobile.cs.serialcommunication_2.13.14.201312091927 [555] was not resolved. !SUBENTRY 1 org.eclipse.osgi 2 0 2014-01-24 17:48:39.476 !MESSAGE Bundle com.sonymobile.cs_ma3_client_sc_2.13.14.201312091927 [563] was not resolved. !ENTRY org.eclipse.osgi 4 0 2014-01-24 17:48:39.482 !MESSAGE Application error !STACK 1 org.eclipse.core.runtime.CoreException: Plug-in "com.sonymobile.cs.ma3.updateservice" was unable to instantiate class "com.sonymobile.cs.ma3.updateservice.UpdateServiceApplication". at org.eclipse.core.internal.registry.osgi.RegistryStrategyOSGI.throwException(RegistryStrategyOSGI.java:194) at org.eclipse.core.internal.registry.osgi.RegistryStrategyOSGI.createExecutableExtension(RegistryStrategyOSGI.java:188) at org.eclipse.core.internal.registry.ExtensionRegistry.createExecutableExtension(ExtensionRegistry.java:905) at org.eclipse.core.internal.registry.ConfigurationElement.createExecutableExtension(ConfigurationElement.java:243) at org.eclipse.core.internal.registry.ConfigurationElementHandle.createExecutableExtension(ConfigurationElementHandle.java:55) at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:191) at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110) at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79) at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:344) at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:179) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:622) at org.eclipse.equinox.launcher.Main.basicRun(Main.java:577) at org.eclipse.equinox.launcher.Main.run(Main.java:1410) Caused by: java.lang.NoClassDefFoundError: com/sonymobile/cs/network/proxy/ProxyLoginDataProvider at java.lang.Class.getDeclaredConstructors0(Native Method) at java.lang.Class.privateGetDeclaredConstructors(Unknown Source) at java.lang.Class.getConstructor0(Unknown Source) at java.lang.Class.newInstance0(Unknown Source) at java.lang.Class.newInstance(Unknown Source) at org.eclipse.core.internal.registry.osgi.RegistryStrategyOSGI.createExecutableExtension(RegistryStrategyOSGI.java:184) ... 15 more Caused by: org.eclipse.core.runtime.internal.adaptor.EclipseLazyStarter$TerminatingClassNotFoundException: An error occurred while automatically activating bundle com.sonymobile.cs.network (654). at org.eclipse.core.runtime.internal.adaptor.EclipseLazyStarter.postFindLocalClass(EclipseLazyStarter.java:122) at org.eclipse.osgi.baseadaptor.loader.ClasspathManager.findLocalClass(ClasspathManager.java:462) at org.eclipse.osgi.internal.baseadaptor.DefaultClassLoader.findLocalClass(DefaultClassLoader.java:216) at org.eclipse.osgi.internal.loader.BundleLoader.findLocalClass(BundleLoader.java:400) at org.eclipse.osgi.internal.loader.SingleSourcePackage.loadClass(SingleSourcePackage.java:35) at org.eclipse.osgi.internal.loader.BundleLoader.findClassInternal(BundleLoader.java:473) at org.eclipse.osgi.internal.loader.BundleLoader.findClass(BundleLoader.java:429) at org.eclipse.osgi.internal.loader.BundleLoader.findClass(BundleLoader.java:417) at org.eclipse.osgi.internal.baseadaptor.DefaultClassLoader.loadClass(DefaultClassLoader.java:107) at java.lang.ClassLoader.loadClass(Unknown Source) ... 21 more Caused by: org.osgi.framework.BundleException: The activator com.sonymobile.cs.network.internal.Activator for bundle com.sonymobile.cs.network is invalid at org.eclipse.osgi.framework.internal.core.AbstractBundle.loadBundleActivator(AbstractBundle.java:171) at org.eclipse.osgi.framework.internal.core.BundleContextImpl.start(BundleContextImpl.java:679) at org.eclipse.osgi.framework.internal.core.BundleHost.startWorker(BundleHost.java:381) at org.eclipse.osgi.framework.internal.core.AbstractBundle.start(AbstractBundle.java:299) at org.eclipse.osgi.framework.util.SecureAction.start(SecureAction.java:440) at org.eclipse.osgi.internal.loader.BundleLoader.setLazyTrigger(BundleLoader.java:268) at org.eclipse.core.runtime.internal.adaptor.EclipseLazyStarter.postFindLocalClass(EclipseLazyStarter.java:107) ... 30 more Caused by: java.lang.IncompatibleClassChangeError: Class com.sonymobile.cs.equinox.preferences.EquinoxPreferenceStorageImpl does not implement the requested interface com.sonymobile.cs.osgi.preferences.PreferenceStorage at com.sonyericsson.cs.logging.LoggingHandler.init(Unknown Source) at com.sonyericsson.cs.logging.LoggingHandler.createLogger(Unknown Source) at com.sonymobile.cs.network.internal.Activator.(Unknown Source) at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method) at sun.reflect.NativeConstructorAccessorImpl.newInstance(Unknown Source) at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source) at java.lang.reflect.Constructor.newInstance(Unknown Source) at java.lang.Class.newInstance0(Unknown Source) at java.lang.Class.newInstance(Unknown Source) at org.eclipse.osgi.framework.internal.core.AbstractBundle.loadBundleActivator(AbstractBundle.java:166) ... 36 more

[Alexander1]

That sounds strange. Have you tried to uninstall SEUS and also delete the folders where the program where installed? (Don't forget to empty the bin). 

Download the program again and see if you can get it to work. 

Can you update the phone using PC Companion? 

http://www.sonymobile.com/update