Problem with phone Sony Xperia T3-Volume

[Piter9651]

Hi, I have a very strange problem with this phone.When I turn on your phone all is well, everything works, but when you lock your side button and leave it for 5-10 minutes, the volume of the phone automatically switches off and not working.Once off the phone and turn on the sound, but again, as it locks again is so much.Please help.

[Piter9651]

@uliwooly

How?

[_alexdon_]

@Piter9651

Performing a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 80% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

@uliwooly I hope it's ok.

[Uliwooly]

@alexdon

That's cool  

[Piter9651]

I sent my phone to Sony on Monday already, because I have guarantee , so ..

[Uliwooly]

@Piter9651

Keep us updated

[Piter9651]

alexdon

The same problem ..

[Piter9651]

I sent the phone to Sony on Monday morning and brought it to me and is still the same problem.For me it is ridiculous

[_alexdon_]

I am sorry to hear this. Perhaps @Samuel can assist.

[Samuel1]

I'm sorry to hear that. I suggest that you raise this with your local support team to proceed with this in the best possible way.
Local support.