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Problem with answering calls

Gednlisa
Visitor

Problem with answering calls

Hi, I've got a Xperia z3 compact and I'm having trouble answering my calls, when i answer calls it comes through for around 1 minute then goes off, so i get another call I answer it and nothing comes through at all or it's saying i haven't answered it, this has been happening the last month now, I've read the forum's about going into settings then personalise etc but there is no personalise or the uci tick thing on my options so what am i to do otherwise please????

1 REPLY 1
Phy
Legend
Legend

Do you experience the same on safe mode?

How to boot on safe mode
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

How to boot on safe mode on Lolipop
1. press and hold the power key
2. once you get the pop up menu 
3. press and hold "power off" 
4. Boot on safe mode should become available