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Hello,

When my phone is updated, it crashes to prepare, I tried to wait at least 30 minutes but its still not.

I want to know the problem, why its not working.

I speak french and portuguese

thank you.

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Had the same problem, just kept at it and eventually it dowloaded took well over an hour hope that helps .

Uliwooly

try this instead

Update Service (SUS)

Alternatives on How to backup Xperias

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