Problem getting lcd part

[Ajayesh]

The lcd display of my sony ericsson xperia pro mk16i needs to be replaced. I am from India and I had bought it from ebay.in and its warantee is under sony uk. Now when i go to the service center they say that its not under Sony India so they cannot do anything about it. My phone is lying dead since 2 months. Can anyone help me out??? I am ready to pay for the display.

[srids]

First and wise suggestion is never buy a mobile from outside of your country to save money.

Please note this otherwise you will end up in same situation where you are right now.

Second, no mobile company is providing international warraty.

Third, Including me people who purchased SONY / SE mobiles these days started facing hardware problems from very next week or month. In my case in a month.

Fourth, Based on many posts in this fourm, never think that service center will return you back your device by making you smile and proud to be ownver of that mobile.

Fifth, I don't know about other models and brands, but my xperia neo screen costed me 6000 INR. After visitng service center, after hearing price of hardware, first you think is should I go for a new mobile ???

Finally to help your problem, you have to pay for the hardware replacement because there is no international warranty. Check on ebay whether they have sellar warranty so that you can return it and get some alternative.

Since warranty in this case is out of queston, just go to an authorised sony serviec center and tell them to replace the screen. Submit the device only if they can replace immediately. If not just move to other service center or ask them if they can get one by paying minimum amount in advance.

[Ajayesh]

Actually I am ready to pay for it but the at the service center they say that the phone is not registered under Sony India so they cannot get me a replacement display for the phone. They say that if I can manage another same phone which would be under Sony India then they can get me the replacement display through the registration number of that phone. But Xperia pro is a rare model and I am unable to find a similar phone in my area. I think I have to go to some metro city to get my display replaced. Anyhow thanks for the help.

But someone suggested me that if I write a letter to the head office that my phone is not under Sony India but I want the display and I am ready to pay for it then I may get it. Is it true?

[srids]

They can replace a part irrespective of whether you have warranty or not.

Only advantage of warranty is you need to pay the money.

When approach them just tell them warranty is over and I wan to replace the part instead of saying history of purchase.

It is not correct that eventhough you are paying amount but you are getting the service. The service center guy is dumb it seems.

I replaced my screen by paying money and it was purchased in UK but using it in india.

service center guy told there is no international warranty but he said he can replace by paying money.

wherey do you stay? if you are staying near bangalore, I can give the address of service guy from where i did replace ment.

[Ajayesh]

Yes the guy at the service center might actually be dumb. I would go to another service center and certainly wont tell the history but would just tell that its not under warranty and I want a replacement display and I would pay for it.

I live in Bhubaneswar so you need not give me the address. Anyways thanks a lot for your help:smileyhappy: and I hope that my phone gets back into working condition.