POWER KEY

[bahar1394]

hi. i buy a phone (xperia E3 dual) but when i want to use it , power key action is low and may turn after one minutes ( i think it may be hanged). what can i do to solve it?

[Thommo]

Try performing a system repair using PC Companion as this will often fix issues - This will factory reset your phone and erase all data so best to backup before you begin

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

[Thommo]

If that fails and you bought it new and have proof of purchse then you would need to either return your device to the place of purchase or contact Xperia care and have your device inspected http://www.sonymobile.com/global-en/support/contact-us/

[Jake-SonyXperia]

Hi bahar1394

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines

I don't quite understand the query, can you supply more details about the issue?