I submitted my mobile phone Sony Xperia P LT 22i, which I purchased last year at Rs.25000 from Sony CENTER, to local service center at PATNA- ONUS SERVICES via JOB no.W113101904007.
I had requested for 2 spare parts and repair of headphone jack and touchbuttons. I was given a maximum time- frame of 7 days(in the event that stock is not available locally, otherwise it was 2-3 days)
IT HAS BEEN MORE THAN 12 DAYS AND STILL COUNTING AND MY MOBILE IS STILL NOT RETURNED I HAVE DONE COUNTLESS FOLLOW-UPS WITH THE CENTER INCHARGE, EVEN VISITED ONCE TO CENTER, BUT STILL THERE IS NO RESOLVE.
I HAVE BEEN INFORMED THAT THE SIM COVER CAP IS NOT AVAILABLE LOCALLY AND IT WILL COME FROM CHENNAI BUT IT HAS NOT COME YET. WHEN I STARTED SHOUTING AT THEM, THEY HURRIED SAY THAT PART IS NOT AVAILABLE.
SIR THIS IS ABSOLUTELY FRAUD . THEY ASSURE MY EVERY TIME THAT IT WILL COME IS 2-3 DAYS.
SIR WHAT IS WRONG WITH SONY MOBILES. IT IS NOTORIOUS FOR ITS POOR SERVICE QUALITY . YOU SELL SUCH PREMIUM PHONES WITH ZERO SERVICE.
I HAVE BEEN TOLD MY FRIENDS THAT IT TAKES MINIMUM 45 DAYS FOR PHONE TO BE REPARED. EVEN THEN IT IS NOT GOOD.
MY WORST NIGHTMARE HAS BEEN TRUE. I DONT SEE THEM RETURING MY PHONE IN NEXT 10 DAYS EITHER.
THE PART I REQUESTED IS AVAILABLE ON EBAY AND IT CAN BE DELIVERED TO MY DOORSTEP FROM CHINA WITH 5 DAYS, THEN WHY IS IT DIFFICULT FOR SONY TO MAKE IT AVAILABLE IN PATNA FROM CHENNAI WITHIN A WEEK.
I HAVE TRIED VARIOUS OPTIONS TO GET THIS RESOLVED BUT IT HAS FALLEN ON DEAF EARS.
MY MOBILE PHONE IS LYING WITH THEM FOR 12 DAYS. NOW I WANT FULL SERVICE OR KEEP THE PHONE WITH YOU.
SONY HAS PROVIDED TERRIBLE SERVICE AND I WONT RECOMMEND IT TO ANYBODY.EVEN MICROMAX SERVICES MY BASIC PHONE IN LESSER TIME
LOOK INTO THIS.
PLEASE
THANKS
AAYUSH AGRAWAL
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