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please help

estrt
Visitor

please help

Camera icon in the lock screen cant work.. The camera icon is crossed.. How to fix it?:-( please help
1 REPLY 1
Hampus
Champion

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Are you able to start the camera by pressing the camera application? If yes, I suggest that you go to Camera > Menu button (three verical dots) > Go to the tools tab > Make sure that the option "Quick launch" is not Off.

If this wont help, do you experience the same behaviour if you boot your phone into safe mode?
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008