Play Movies Audio Issue Offline

[ErnieG92]

I have a few movies in my Play account, that I occasionally stream when at home. Recently, I took a trip and wanted to watch the movies on the road (no Wi-Fi). I clicked the download button and they were on my device. Disabling the Wi-Fi while at home (to test offline mode), I played the two movies I downloaded. After about a minute, the audio cut out for about 10 seconds. After those ten seconds, the video froze, audio caught up to the video, and it played for another 20 seconds or so and did it again. This cycle repeats over and over again. I did not have a problem with the audio/video when streaming online (from either device or PC). I followed the troubleshooting steps on the Support site, but none of them worked. Google refunded my last movie purchased (wasn't really looking for that--would rather it work in offline mode), but before I re-purchase anything I want to see if anyone has had similar issue(s) with a Sony or other tablet.

[Uliwooly]

@ErnieG92

That seems to be a Google Play issue rather than your tablet, what if you try to redownload them again? 

[ErnieG92]

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@uliwooly wrote:

@ErnieG92

That seems to be a Google Play issue rather than your tablet, what if you try to redownload them again? 

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At first I thought it was, but I found another user with the same problem, happened after the Lollipop update.  Plus, I know another person with this tablet that did NOT have a problem.  I've have re-downloaded several times, cleared cache, cleared application informaiton, etc.  I'm leary to do a factory reset to fix it, as I just got everything set after the Lollipop upgrade. Works fine on my Samsung phone, so I don't believe it to be a Play Store issue.  Any other suggestions?

[Uliwooly]

@ErnieG92

Which app are you using to play the movies? which version do you have on the other devices? 

[ErnieG92]

uliwooly wrote:

@ErnieG92

Which app are you using to play the movies? which version do you have on the other devices? 

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Hmm.  I don't have my tablet with me, but the application/version is what ever the current version of Play Movies & TV is pushed to the Sony devices (Google has multiple versions of each software, based upon carrier, manufacturer, etc.).  The other devices (with the exception of my phone) are also the same.

[Uliwooly]

@ErnieG92

That could be the issue, you should contact Google regarding that app version, but keep us updated whenever you can check the app versions. 

[Warbrannan]

I also have this issue. It happens through playing movies, as well as playing video through BBC IPlayer and 4OD apps too. Any advice?

[ErnieG92]

@uliwooly:

Google says it's a Sony problem, Sony says it's a Google problem.  Gotta love the IT Blame Game.......no wonder there isn't much brand loyalty anymore.  I need to seriously consider Nexus devices in the future.......

@Warbrannan:

Sorry, the only advice I have is try a factory reset.  It has not helped those of us with the issue but there's always a chance it will work for you.  Or, hopefully, 5.1 (if Sony releases it) will fix it.

[Dunkdaafunk]

Has anyone found a solution to this problem? I'm also having the same issue.

thanks