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phone wont go past first sony screen

Jaida-David
Visitor

phone wont go past first sony screen

So my xperia pro stopped working about 3 months ago so I took it to get fixed, turns out the band needed to be replaced. Everything was working fine until last week when I plugged it into my laptop and it completely froze on me and won't turn back on. 

When I press the power button all that happens is the sony ericsson name comes up and it doesn't go further than that. Now it just switches to a black screen and that screen and when I plugged it into my laptop it wasn't being recognized.

What do I do?

3 REPLIES 3
Thommo
Genius

The only thing you can do is perform a system repair and see if that fixes the issue

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)

Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

Jaida-David
Visitor

I tried that but it won't update and now all I'm seeing is a fuzzy screen and it still won't connect to the pc companion

JackBlue
Visitor

I have a similar problem .
All the lights in the keyboard works but it has no visual screen, and when it starts it stays blank.