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Phone won't turn on and weird logo appears

sam_oglesby97
Visitor

Phone won't turn on and weird logo appears

Last night my Xperia turned off when I put it on charge to go to bed, I woke up the next morning to find I couldn't turn it on, and when I try too a strange logo appears after the Sony logo like with a spanner and a screwdriver and a blue bar across the bottom, can't do anything with the phone and it's annoying when I'm paying a contract for a phone that doesn't work, I've held the lock key and volume down key for 10 seconds also and again that logo appears hope someone knows how to fix this.
Thanks very much.
3 REPLIES 3
Thommo
Genius

Try to perform a system repair

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)

Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

SAreyad
Visitor

hello there

i got the same problem....i reinstalled the phine software...but here showing the same thing....nothing changed...now plz tell me what to do???plzz help

Thommo
Genius

As above and if that doesn't work then you need to contact Xperia care http://www.sonymobile.com/global-en/support/contact-us/