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Phone overheat while idle.

KoK9
Visitor

Phone overheat while idle.

I just bought z5 P 3 days ago. Every things is fine except it battery often drain quickly while idle. I need help. I have tried geenify. No help. Phone very hot when idle even thought i am not even touch it.
http://i.imgur.com/cb7U0dD.png

 
19 REPLIES 19
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Uliwooly
Expert

@KoK9

We'll need more info to better assist you

charge the phone 100% use it as you normally would then once the battery reaches 10%

settings > battery usage > take screenshots of:

1. the list

2. tap on the graph and take a screenshot

3. back > tap on the top 4 items on the list > take a screenshot of each 

post them all here or upload the screenshots to box or dropbox or google drive or etc and post the link

TerryQ
Visitor


@uliwooly wrote:

@KoK9

We'll need more info to better assist you

charge the phone 100% use it as you normally would then once the battery reaches 10%

settings > battery usage > take screenshots of:

1. the list

2. tap on the graph and take a screenshot

3. back > tap on the top 4 items on the list > take a screenshot of each 

post them all here or upload the screenshots to box or dropbox or google drive or etc and post the link


Think it is about time this reply was made a sticky, with a couple of screenshots included to help show what we need to be looking at. 👍🏻

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Uliwooly
Expert

@TerryQ

Good idea, I'll see what I can do 

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zzcool
Explorer

first off i can say that the z5 premium is one of the best sony phones i've owned, it's stunning to look at the screen is really good it has those speaker cuts i love and the glass is extremely resistant to smudges and water in general you just wipe once and it's clean, i also love that the fingerprint scanner is so subtle i would have wished that it had a metal back or simpler had a gray frame similar to the z1, only reason i wen't with the z5 premium is because the z5 had frosted glass i also feel my z1 is more comfortable to hold without being curved like the z3 is, curves ruin design to me, the z ultra had the best frame i am dissapointed that you moved away from the frame of z1-z2 z ultra and even more so with the curved back of the x perfomance, my z5 premium also slipped out of my hand i tried to grab it but instead threw it so it fell to the floor not a scratch.

Ok now to the bad part the overheating, this phone overheats for me 5 times per day sometimes to the point where i can't use it i can't use it as a hotspot as it overheats and turns the hotspot off, it overheats very easily when recording videos with for example kik, the camera is very difficult to use due to constant overheating, the phone lags alot due to overheating it's a overall laggy phone, my z ultra is less laggy than the z5 premium, another problem i have is that the screen seems to have autobrightness even though it's off, i can see the screen dimming sometimes and staying there, overall i like the screen of my tablet z2 and the z ultra more than the z5premium.

in short i love this phone but the overheating makes me want to change to the s7 edge as this phone is unusable at this point.

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Uliwooly
Expert

@ZZCOOL

boot on >>> safe mode for an hour or so and see if you experience the same, if you don't then it's a third party app 

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zzcool
Explorer

my room is quite warm because i have a pc running constantly according to the temp app i downloaded my phone hit about 70 degrees c

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Uliwooly
Expert

@ZZCOOL

test my suggestion and report back

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zzcool
Explorer

yeah still overheating the overheating icon is already showing in the camera in safemode

EDIT:the camera had to be turn off to cool down

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Uliwooly
Expert

@ZZCOOL

Try this, first charge the phone > restart the phone > let it cool down, once it has cooled down > boot on safe mode.