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phone not working properly since latest update

charmaine1989
Visitor

phone not working properly since latest update

hi i have recently updated my xperia sp to the latest software and i am having alot of problems.the main ones that happen about 30 times a day are the screen freezing then it goes yellow then fades to brown the starts working again and also my phone is always telling me it is not responding or certains apps or programme are not repsonding. i really do not want to do any resets or anything that will lose and wipe all my data/settings etc as only just it set all my phone up yet again from trying to fix these problems.im just so fed up as ive only had the phone a few months and paid a fair amount for it and bought it brand new and had nothing but problems.how can Sony get away with this,selling new phones that are constantly not working or having problems.any help or suggestions would be appreciated thanks Slightly_smiling_Face

1 REPLY 1
Samuel1
Hero

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I suggest that you try to repair the phone software using PC Companion..

Before repairing your device you may want to backup your information first. Check out this topic for more information on how to.
How to backup?

If the issue should still remain I think that this needs to be examined and fixed at a repair center. For more information about how to submit your phone for repair and where, contact your local support team.